Buying on price when purchasing a CRM – buyer beware?

Buying on price when purchasing a CRM – buyer beware?

When selecting a CRM for your work in Community Services, price is not always the best gauge. Prices will vary hugely based on your requirements and the unique group of services your organisation offers. In some cases, you may be better served by a combination of integrated products but in other cases, a CRM for […]

The benefits of Knowledge Base support

The benefits of Knowledge Base support

Searching for an answer to an operational problem can be time-consuming and confusing. Browsing through long and often context poor user guides can be frustrating to busy workers.  Knowledge Base systems aim to rectify these issues by providing a simple to search library of articles supported by rich multimedia content to suit most user’s needs. […]

Whole of government outcomes challenge and CommunityCI

Whole of government outcomes challenge and CommunityCI

Governments around Australia are now seeking to incorporate more effective outcomes measurement into much of their contract management work with NGO providers in Community Services. Measuring outcomes by target group; across regions; comparative cost analysis of outcomes; the successful resolution of client needs through high outcomes results; are all important components of Government evaluation and […]

Security of client data in an ever-changing NGO environment

Security of client data in an ever-changing NGO environment

Data privacy and NGO’s responsibility to uphold client’s information in confidence are key topics in recent times. In Australia, data breach notifications laws have become mandatory this year and in Europe, new General Data Protection Regulation (GDPR) has come into effect. Software providers and Community Sector organisations must undertake educational and technical actions to ensure they […]

NDIS price indexing due July 1st

NDIS price indexing due July 1st

The NDIA is expected to release an updated price guide on or around  1st July 2018. While details of specific changes have not yet been made available, organisations must ensure they have reviewed their price increase process applied in previous years, adjust the process where required and keep their customers informed to retain service quality […]

Productivity Commission, Outcomes and Data Management

Productivity Commission, Outcomes and Data Management

  The Commonwealth Government has recently released it’s Productivity Commission Report entitled ‘Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services’. This report seeks to review how Human Services are currently funded, managed and reported upon across all States and Territories, and how this will be done into the future in […]

Challenges of a mobile workforce in managing Disability Services

Challenges of a mobile workforce in managing Disability Services

Managing a mobile workforce in disability services has always been a challenge. With organisations moving to mobile timesheet and rostering systems, integrating with CRM data management systems adds to the challenge. In the new NDIS competitive low margin market, efficient online rostering and timesheeting systems are essential. One of the hidden issues is that many […]

Selecting a CRM for the NDIS

Selecting a CRM for the NDIS

Since the introduction of the NDIS, Community Service organisations have been very much aware of the need to manage their data collection using software solutions to simplify claims management and improve client support and audibility. The software industry has responded in part to these demands, and the usual wide range of stories have emerged including […]

Will one customer management system meet your NGO’s full needs? How do we assess this?

Will one customer management system meet your NGO’s full needs? How do we assess this?

Purchasing the right customer management system is a critical decision for your organisation’s future. Such systems manage key functions from accurate client confidential records through to aggregated reporting to your funders and Board. The conundrum becomes will one system meet your organisation’s needs? Or should you consider a range of products to cater for the […]

New NDIS Software – Managing your NDIS Risk

New NDIS Software – Managing your NDIS Risk

The NDIS presents great opportunities yet many risks for organisations working in the disability sector over the coming years. One of the biggest challenges is upgrading your electronic data management systems so you can ensure your organisation can manage payments with the NDIS portal as we move towards the individualised funding model. Other risks include […]