Why is NDIS software unlike other NGO software?

Why is NDIS software unlike other NGO software?

To ensure efficient and timely reimbursement, organisations operating with the NDIS require individualised funding built into their CRM software. It is not only a challenge for software providers to create CRMs with care plans, NDIS pricing, client care budgets, business intelligence features, NDIS claim files, and financial integration, but also to ensure these environments are […]

Data Ownership and Data Capital in the Community Services Sector

Data Ownership and Data Capital in the Community Services Sector

Over the past 20 years, the Community Services sector has been challenged and impacted by various social theories and funding models. However, the core task of providing quality support services for the community and advocating on their behalf remains at the heart of this work.   As compliance reporting for community service agencies changes and […]

Getting outcomes into your NFP software

Getting outcomes into your NFP software

Outcomes are becoming the focus in the new world of measuring success in the NFP sector. The growth in social impact bonds as a funding source for Community Services and the shift to outcomes measurement across all levels of Government requires Community Services agencies to have the means to measure outcomes in an effective way. […]

Buying on price when purchasing a CRM – buyer beware?

Buying on price when purchasing a CRM – buyer beware?

When selecting a CRM for your work in Community Services, price is not always the best gauge. Prices will vary hugely based on your requirements and the unique group of services your organisation offers. In some cases, you may be better served by a combination of integrated products but in other cases, a CRM for […]

The benefits of Knowledge Base support

The benefits of Knowledge Base support

Searching for an answer to an operational problem can be time-consuming and confusing. Browsing through long and often context poor user guides can be frustrating to busy workers.  Knowledge Base systems aim to rectify these issues by providing a simple to search library of articles supported by rich multimedia content to suit most user’s needs. […]

Whole of government outcomes challenge and CommunityCI

Whole of government outcomes challenge and CommunityCI

Governments around Australia are now seeking to incorporate more effective outcomes measurement into much of their contract management work with NGO providers in Community Services. Measuring outcomes by target group; across regions; comparative cost analysis of outcomes; the successful resolution of client needs through high outcomes results; are all important components of Government evaluation and […]

Security of client data in an ever-changing NGO environment

Security of client data in an ever-changing NGO environment

Data privacy and NGO’s responsibility to uphold client’s information in confidence are key topics in recent times. In Australia, data breach notifications laws have become mandatory this year and in Europe, new General Data Protection Regulation (GDPR) has come into effect. Software providers and Community Sector organisations must undertake educational and technical actions to ensure they […]

NDIS price indexing due July 1st

NDIS price indexing due July 1st

The NDIA is expected to release an updated price guide on or around  1st July 2018. While details of specific changes have not yet been made available, organisations must ensure they have reviewed their price increase process applied in previous years, adjust the process where required and keep their customers informed to retain service quality […]

Productivity Commission, Outcomes and Data Management

Productivity Commission, Outcomes and Data Management

  The Commonwealth Government has recently released it’s Productivity Commission Report entitled ‘Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services’. This report seeks to review how Human Services are currently funded, managed and reported upon across all States and Territories, and how this will be done into the future in […]

Challenges of a mobile workforce in managing Disability Services

Challenges of a mobile workforce in managing Disability Services

Managing a mobile workforce in disability services has always been a challenge. With organisations moving to mobile timesheet and rostering systems, integrating with CRM data management systems adds to the challenge. In the new NDIS competitive low margin market, efficient online rostering and timesheeting systems are essential. One of the hidden issues is that many […]