Data Ownership and Data Capital in the Community Services Sector

Data Ownership and Data Capital in the Community Services Sector

Over the past 20 years, the Community Services sector has been challenged and impacted by various social theories and funding models. However, the core task of providing quality support services for the community and advocating on their behalf remains at the heart of this work.   As compliance reporting for community service agencies changes and […]

Getting outcomes into your NFP software

Getting outcomes into your NFP software

Outcomes are becoming the focus in the new world of measuring success in the NFP sector. The growth in social impact bonds as a funding source for Community Services and the shift to outcomes measurement across all levels of Government requires Community Services agencies to have the means to measure outcomes in an effective way. […]

Buying on price when purchasing a CRM – buyer beware?

Buying on price when purchasing a CRM – buyer beware?

When selecting a CRM for your work in Community Services, price is not always the best gauge. Prices will vary hugely based on your requirements and the unique group of services your organisation offers. In some cases, you may be better served by a combination of integrated products but in other cases, a CRM for […]

Whole of government outcomes challenge and CommunityCI

Whole of government outcomes challenge and CommunityCI

Governments around Australia are now seeking to incorporate more effective outcomes measurement into much of their contract management work with NGO providers in Community Services. Measuring outcomes by target group; across regions; comparative cost analysis of outcomes; the successful resolution of client needs through high outcomes results; are all important components of Government evaluation and […]

Productivity Commission, Outcomes and Data Management

Productivity Commission, Outcomes and Data Management

  The Commonwealth Government has recently released it’s Productivity Commission Report entitled ‘Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services’. This report seeks to review how Human Services are currently funded, managed and reported upon across all States and Territories, and how this will be done into the future in […]

Challenges of a mobile workforce in managing Disability Services

Challenges of a mobile workforce in managing Disability Services

Managing a mobile workforce in disability services has always been a challenge. With organisations moving to mobile timesheet and rostering systems, integrating with CRM data management systems adds to the challenge. In the new NDIS competitive low margin market, efficient online rostering and timesheeting systems are essential. One of the hidden issues is that many […]

Selecting a CRM for the NDIS

Selecting a CRM for the NDIS

Since the introduction of the NDIS, Community Service organisations have been very much aware of the need to manage their data collection using software solutions to simplify claims management and improve client support and audibility. The software industry has responded in part to these demands, and the usual wide range of stories have emerged including […]

Will one customer management system meet your NGO’s full needs? How do we assess this?

Will one customer management system meet your NGO’s full needs? How do we assess this?

Purchasing the right customer management system is a critical decision for your organisation’s future. Such systems manage key functions from accurate client confidential records through to aggregated reporting to your funders and Board. The conundrum becomes will one system meet your organisation’s needs? Or should you consider a range of products to cater for the […]

New NDIS Software – Managing your NDIS Risk

New NDIS Software – Managing your NDIS Risk

The NDIS presents great opportunities yet many risks for organisations working in the disability sector over the coming years. One of the biggest challenges is upgrading your electronic data management systems so you can ensure your organisation can manage payments with the NDIS portal as we move towards the individualised funding model. Other risks include […]

CHSP & NDIS Starter Package now available

CHSP & NDIS Starter Package now available

Community Data Solutions offers a cost effective CHSP & NDIS care starter package to organisations delivering aged and disability care. Our package includes the following features: Enquiry registry with basic waitlisting tools Client registry Incoming and Outgoing Referral registry CHSP and MDS case management compliant with DSS data exchange and MDS reports NDIS case management compliant with My […]