The benefits of Knowledge Base support

The benefits of Knowledge Base support

Searching for an answer to an operational problem can be time-consuming and confusing. Browsing through long and often context poor user guides can be frustrating to busy workers.  Knowledge Base systems aim to rectify these issues by providing a simple to search library of articles supported by rich multimedia content to suit most user’s needs. […]

Security of client data in an ever-changing NGO environment

Security of client data in an ever-changing NGO environment

Data privacy and NGO’s responsibility to uphold client’s information in confidence are key topics in recent times. In Australia, data breach notifications laws have become mandatory this year and in Europe, new General Data Protection Regulation (GDPR) has come into effect. Software providers and Community Sector organisations must undertake educational and technical actions to ensure they […]

NDIS price indexing due July 1st

NDIS price indexing due July 1st

The NDIA is expected to release an updated price guide on or around  1st July 2018. While details of specific changes have not yet been made available, organisations must ensure they have reviewed their price increase process applied in previous years, adjust the process where required and keep their customers informed to retain service quality […]

Commonwealth Home Support Program extension

Commonwealth Home Support Program extension

It was with some interest last week that we learnt of the extension of the Commonwealth Home Support Program or CHSP to 2020 with the Federal Budget announcements. It appears also from the announcement that the nature of the integrated program is more in question, through a new review processes being announced. Many community service […]

Take your data analysis capabilities to the next level

Take your data analysis capabilities to the next level

Community Data Solutions has long been aware of the vital role strong data reporting plays in the sector and how challenging it is for organisations to have all the data they require at their fingertips for business planning and for improved service delivery. The history of community services reporting in Australia has been focused very […]